Items that have been printed with custom emblems or personalized with names and/or numbers are NOT returnable, refundable or exchangable.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may also call in your refund request during business hours, Monday through Friday from 10am to 5pm PST, at 360-318-8669.
Purchases of Soccer City gift cards are non-refundable.
You may return or exchange most new, unopened, unworn items within 30 days of delivery for a full refund. Returns are subject to approval by Soccer City staff once they arrive in house.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Purchases made using a Soccer City gift card will be refunded onto a Soccer City gift card.
CLUB PLAYERS: Please view the Club Ordering Info page for turn-around time on bulk team orders!
In-stock items without custom printing will usually be shipped within 1-2 business days.
Items without custom printing that need to be ordered from the manufacturer will usually be shipped with 1-2 business days after we receive the item in-house. If we order the item from the manufacturer, it may take an additional 2 weeks to ship.
Addition of custom printing can add up to 1-2 weeks in production time. If you place a time sensitive custom printed order online, please specify your desired due date in the "Comments" box during check-out and we will try our best to accommodate.
Orders which include both printed and non-printed items will be shipped when all items are complete.
Items are shipped via UPS Ground within the United States, except for Alaska and Hawaii items are shipped via USPS Priority Mail. Items being shipped outside the United States are sent USPS First Class International or Priority Mail.
You may estimate shipping fees at check-out using the shipping calculator.
CLUB PLAYERS: Please view the Club Ordering Info page for turn-around time on club orders!
Washington state residents may choose to pick up at one of our Soccer City locations. There is no charge for in store pick up. Currently we have three locations in western Washington:
155 W. Kellogg Rd.
Bellingham WA 98225
1234 S. Burlington Blvd.
Burlington WA 98233
210 Nooksack Ave. Suite 104
Lynden WA 98264
Please specify which location you would like to pick up at in the Comments box during check out.
When your order has been completed and arrived at your desired pick-up location you will receive a phone call from a Soccer City employee.