Ordering Info I Returns/Exchanges | Shipping | In Store Pick Up
We will be closing our Burlington Soccer City location on 7/31/21. Because of this we will no longer be offering an order pick-up option for our Burlington location. We will do our best to complete all orders in production that have selected this pick-up option before our final day of operation. If your order is not completed by our final day of operation you can either pick it up at our Bellingham or Lynden location, or have it shipped via USPS or UPS.
Due to the impact of Covid-19 on garment supply chains we will be unable to meet our standard processing timelines until 2023. We will process orders as soon as we receive product from our vendors, but please know order production could potentially take up to, or beyond 8 weeks until 2023.
We sincerely appreciate your patience and understanding while we work with multiple factors that are completely out of our control. Soccer club admin are aware of these delays as well. We will continue to do everything within our power to process and fulfill orders as quickly as possible.
As a club player, the Soccer City site allows you around the clock access to your customized club product and discounts.
Once an order has been placed it cannot be refunded, changed or cancelled. If you are unsure about your size, player number, or other information, please contact your coach or manager, or contact Lynden Soccer City during business hours.
Online Coupon Policy
If you forget to enter your discount code at check-out, you may contact Soccercity.firstname.lastname@example.org within 30 days of placing your order to receive online store credit. We do not issue refunds for missed coupon codes.
Customization & Sizing
Club items printed or embroidered with logos, numbers, and/or names are NOT refundable, returnable or exchangeable due the customized nature of the product.
If you have questions about sizing please call us or stop by a Soccer City location prior to placing your order. Your club may also have samples available. Please contact your coach or team manager to find out.
You may enter names and/or numbers to personalize your gear where allowed. Some items include personalization in the price, while others do not. Soccer City will not be held responsible for personalization submitted incorrectly, including misspellings or incorrect player numbers. We will try to accommodate special requests on non-required items for name & number placement, but you must specify this during checkout.
If you or your team are interested in placing an order with special customization, such as color changes, addition of sponsors, or anything beyond normal club standards please contact us!
Required vs. Optional Items
You are responsible for knowing which club items are required and optional for your specific club. Although we have listed items as Required or Optional under your team's tab, Soccer City will not be held responsible for the accuracy of these links, as requirements may change without our knowledge. Please check with your coach or team manager for team requirements!
All customized items are made-to-order.
Normal printing time for custom printed club apparel is 3-5 weeks after receiving your order. Business days are Monday through Friday. All turn-around times are subject to holiday hours, which may increase production time.
During the months of May - September club orders may take 8 weeks due to a large influx of bulk club orders.
The 8 week production time-line is contingent on the timeliness of the brands delivery into to our warehouse. Orders placed before June will be processed as soon as the Youth Clubs brand's shipment arrives, potentially adding extra production time to your order. Most of our suppliers bulk orders arrive in the first or second week of June.
Each contracted club has one to two designated printing days per week, and your customized items will be printed on the next available printing day after you place your order. Orders are usually shipped within 3 business days after they are scheduled to be printed. If you have a tournament or other event approaching, please write a note in the "Comments" box at check-out & we will do our best to accommodate.
Note that in some cases, it may take longer to receive your order when we must order product directly from the manufacturer. Most required club items are kept in stock, depending on prior arrangements made with your board members. However, due to unexpected circumstances or back ordered products, longer production times can be unavoidable. In extreme cases, a Soccer City employee will contact you & present an alternative option.
We will now be replying to ALL Order Status Inquiries ONLY on Friday's, this allows our staff to be fully aware of the products status when they communicate with you and leaves their weekly schedules open to manage their other tasks. Due to COVID-19's unprecedented delays with shipping and receiving our staff is receiving an unmanageable number of requests for status updates. We ask for your patience and understanding and will do our best to keep you informed about the status of your order.
Items that have been printed with custom emblems or personalized with names and/or numbers are NOT returnable, refundable or exchangeable. Once an order is submitted, it cannot be cancelled, customizations and sizes cannot be changed.
Items that have not been customized
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return or exchange most new, unopened, unworn items within 14 days of delivery for a full refund. Returns are subject to approval by Soccer City staff once they arrive in-house.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Damaged, defective or missing items
If any item is damaged or defective upon arrival, we can begin a return claim immediately. In order to process a claim, notify Soccer City/ Advantage Sports within 14 days of receiving the order.
Any item that is defective after gentle use is at the discretion of our management.
Partial shipments and missing items
During soccer season, we will ship orders partially only if we are experiencing extended back ordered product, and to accommodate known soccer tournament dates. In these cases, your partial order will include a packing slip that will note the missing items from your order.
Any items missing from your order that have not been marked as missing must be claimed within 14 days of receipt.
Purchases made using a Soccer City gift card will be refunded onto a Soccer City gift card or issued an online store credit.
CLUB PLAYERS: Refer to Club Ordering Info section.
We do not offer next day shipping. We do not offer expedited shipping on ANY orders.
Custom printed items ship during our Business days, which are Monday through Friday, excluding holidays.
Orders will be shipped when ALL items are complete, unless the order qualifies for partial shipment during soccer season.
Items are shipped via UPS Ground or USPS, within the United States.
You may estimate shipping fees at check-out using the shipping calculator.
Any discrepancies with shipped orders, such as missing items, or defective items, must be claimed within 14 days from the date the shipment was delivered.
If you are ordering team spirit wear and have received alternate directions on a flier, please consult your coach or contact person for pick up information.
Customers in Washington state may choose to pick up at one of our Soccer City locations. You will still be asked to enter a shipping address at check out. There is no charge for in store pick up. We have two locations in western Washington:
155 W. Kellogg Rd.
Bellingham WA 98225
210 Nooksack Ave. Suite 104
Lynden WA 98264
When your order has been completed and arrived at your desired pick-up location you will receive a phone call from a Soccer City employee.