As a club player, the Soccer City site allows you around the clock access to your customized club product and discounts.
Once an order has been placed it cannot be refunded, changed or cancelled. If you are unsure about your size, player number, or other information, please contact your coach or manager, or contact Lynden Soccer City during business hours.
For contracted clubs, players will be provided discount codes from thier clubs that can be entered at check-out. Please contact your coach or manager for more details.
If you forget to enter your discount code at check-out, you may contact firstname.lastname@example.org within 30 days of placing your order to receive online store credit. We do not issue refunds for missed coupon codes.
COACHES: In order to receive your coach discount, you must call or email your order to email@example.com.
Club items printed or embroidered with logos, numbers, and/or names are NOT refundable, returnable or exchangeable due the customized nature of the product.
If you have questions about sizing please call us or stop by a Soccer City location prior to placing your order. Your club may also have samples available. Please contact your coach or team manager to find out.
You may enter names and/or numbers to personalize your gear where allowed. Some items include personalization in the price, while others do not. Soccer City will not be held responsible for personalization submitted incorrectly, including misspellings or incorrect player numbers. We will try to accommodate special requests on non-required items for name & number placement, but you must specify this during checkout.
If you or your team are interested in placing an order with special customization, such as color changes, addition of sponsors, or anything beyond normal club standards please contact us!
You are responsible for knowing which club items are required and optional for your specific club. Although we have listed items as Required or Optional under your team's tab, Soccer City will not be held responsible for the accuracy of these links, as requirements may change without our knowledge. Please check with your coach or team manager for team requirements!
All customized items are made-to-order. Orders are shipped once ALL items are complete.
Normal printing time for custom printed club apparel is 10-14 business days after receiving your order. Business days are Monday through Friday. All turn-around times are subject to holiday hours, which may increase production time.
During the months of May, June and July club orders may take 2-3 weeks due to a large influx of bulk club orders. Each contracted club has one to two designated printing days per week, and your customized items will be printed on the next available printing day after you place your order. Orders are usually shipped within 3 business days after they are scheduled to be printed. If you have a tournament or other event approaching, please write a note in the "Comments" box at check-out & we will do our best to accommodate.
Note that in some cases, it may take longer to receive your order when we must order product directly from the manufacturer. Most required club items are kept in stock, depending on prior arrangements made with your board members. However, due to unexpected circumstances or back ordered products, longer production times can be unavoidable. In extreme cases, a Soccer City employee will contact you & present an alternative option.