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Shipping & Returns

Returns/Exchanges | Shipping | In Store Pick Up

Returns/Exchange Policy

Items that have been printed with custom emblems or personalized with names and/or numbers are NOT returnable, refundable or exchangable.

CLUB PLAYERS - Refer to Club Ordering Info.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You may also call in your refund request during business hours, Monday through Friday from 10am to 5pm PST, at 360-318-8669.

Purchases of Soccer City gift cards are non-refundable.

Purchases made using a Soccer City gift card will be refunded onto a Soccer City gift card or issued an online store credit.

You may return or exchange most new, unopened, unworn items within 30 days of delivery for a full refund. Returns are subject to approval by Soccer City staff once they arrive in-house.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

CLUB PLAYERS: Refer to Club Ordering Info page.

In-stock items without custom printing will usually be shipped within 1-5 business days. We do not offer next day shipping.

Custom printed items normally ship within 10-14 business days. Business days are Monday through Friday, excluding holidays. If you place a time sensitive custom printed order online, please specify your desired due date in the "Comments" box during check-out and we will try our best to accommodate. However, rush requests CANNOT be guaranteed and are subject to our current work load & product availability.

Orders will be shipped when ALL items are complete.

Items are shipped via UPS Ground within the United States, except for Alaska and Hawaii items are shipped via USPS. Items being shipped outside the United States are sent via USPS.

You may estimate shipping fees at check-out using the shipping calculator.

In Store Pick Up

If you are ordering team spirit wear and have received alternate directions on a flier, please consult your coach or contact person for pick up information.

Customers in Washington state may choose to pick up at one of our Soccer City locations. You will still be asked to enter a shipping address at check out. There is no charge for in store pick up. We have three locations in western Washington:

Bellingham
155 W. Kellogg Rd.
Bellingham WA 98225

Burlington
1753 S. Burlington Blvd. Suite 102
Burlington WA 98233

Lynden
210 Nooksack Ave. Suite 104
Lynden WA 98264

When your order has been completed and arrived at your desired pick-up location you will receive a phone call from a Soccer City employee.